To download a PDF of the syllabus, please click the link below.

HAMBA II - Management of Healthcare Organizations PDF

Level: 500

Course Description

Should a hospital focus on pediatrics or heart surgery? How can clinics build and retain a strong workforce? What is the best strategy for negotiating with insurance companies? This course focuses on the management principles and practices that create successful healthcare organizations. Students will learn to navigate key management challenges, apply strategic analysis frameworks, and manage healthcare workforce and IT systems—all with an emphasis on ethical leadership, collaboration, and quality assurance. Learn more at rize.pub/HAMBA-II.

Prerequisites

• None

Course Topics

With a projected global shortfall of 10 million health workers by 2030 [1] and the lingering effects of COVID-19 trauma and burnout, healthcare organizations face significant management challenges. A Deloitte US survey revealed that only 45% of frontline clinicians trust their leadership to prioritize patients' needs, and just 23% trust them to prioritize workers' well-being [2]. Leadership must step up to be accountable to both patients and workers. This course explores key issues in Healthcare Management Challenges in Healthcare and Healthcare Leadership, providing strategic frameworks for effective leading and decision-making in healthcare management.

• Negotiation Skills
  • While the arrival of a new oncologist at the hospital you’re managing is a milestone, it comes with a hefty price tag—$4 million for her team and advanced cancer treatment equipment, forcing the hospital to cut from other critical areas amid financial challenges. How would you approach this situation?
  • From that nail-biting budget cut to being seated at a boardroom negotiating with a major medical device or insurance company, the outcome of your deal will significantly influence patient care quality and the network's financial health. Balancing budgets, securing vital resources, and ensuring the future success of healthcare organizations often hinge on the effective negotiation strategies students will learn in this course.
• Managing Workforce:
  • Hospital CEOs ranked workforce challenges as their top concern in 2023. The 2024 NSI National Health Care Retention & RN Staffing Report found that the average cost of turnover for one staff RN rose to $56,300. How will you create a compelling recruitment strategy that attracts and retains the best while fostering an inclusive and innovative work environment?
  • Each percent change in RN turnover stands to cost or save the average hospital $262,500 per year—meaning that your leadership is what could make or break both your hospitals’ finances and its patient care. It’s up to you to keep your staff happy, prevent burn-out, and ensure your hospital benefits from diverse workers.
• Understanding IT Systems
  • As of 2021, nearly 4 in 5 office-based physicians (78%) and nearly all non-federal acute care hospitals (96%) adopted a certified electronic health records (EHR). The role of IT systems in healthcare is only growing, including EHR and health information exchanges; managers need to know how to use these technologies to improve patient care.
  • In 2023, Mount Sinai dramatically slashed its 10-year IT capital costs by moving to the cloud, while Sentara Health saved $5.8 million a year through a similar migration. How can your healthcare organization leverage cloud technology to achieve similar savings and enhance operational efficiency?
• Managing Quality of Healthcare
  • Quality of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. Managers should understand methods for managing and improving healthcare quality, including performance measurement and continuous improvement strategies, as well as understanding Social Determinants of Health (SDoH), which impact 80% of health outcomes from acute to chronic disorders.
• Recognizing Ethical Issues in a Medical Context
  • The basis of the Hippocratic Oath, one which every doctor takes, is to do what’s best for patients and avoid harm. But equally important for managers is also abiding by ethical management principles and being able to recognize, from data violations to biased healthcare, what is ethical and just.
• Leadership and Team Effectiveness
  • Effective leaders foster a culture of excellence, ensuring seamless collaboration among multidisciplinary teams, which leads to better patient outcomes. Good leadership also enhances communication, reducing errors and improving safety, while supporting staff satisfaction and retention by providing growth opportunities and recognizing achievements. This not only boosts morale but also saves on costs associated with high turnover. Ultimately, strong leadership and cohesive teams are essential for managing resources efficiently and delivering superior healthcare services.

Here are some examples of professional questions in healthcare management this course will help prepare you to consider:

• How should you decide which alternative program areas (eg., emergency care, cancer care, pediatrics, etc.) a hospital should focus on?
• How can you negotiate a payment contract with an insurer?
• Which quality metrics matter the most and how can management improve performance on those metrics?

Learning Objectives and Outcomes